A Family of Brands with a Shared Heart
Built on Service. Guided by Purpose.
Knowledge Business Services (KBS) exists to support organizations that serve others. We are a family of mission-driven brands united by a belief that people come first — and that meaningful work starts with trust, integrity, and partnership.
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Learn how it all startedand where we are today.
GuideSoft Incorporates
Guidesoft (Guiding Software) incorporates, designs and develops “Big Box” kiosk-based directional software.
Franchise Agreement
GuideSoft, Inc. signs Knowledge Development Centers (KDC) “Rentable Training Facility” franchise Agreement with Tony & Dana Wells, Columbus, OH
Business Opens
GuideSoft, Inc., dba Knowledge Development Centers is open for business with first rental revenue ($6,000) from Blackbaud, Inc.
First Team Member
GuideSoft, Inc. hires the first Team Member to officially join the company.
Becoming a Leader in IT Training
GuideSoft becomes Oracle’s largest Americas training Partner and Indiana’s largest provider of IT training including Microsoft, Oracle, Lotus, SAS Institute, Sybase, Informix, Cisco and others.
Adapting Through Change and Entering Staffing
9/11 and the "dotcom bust" forced GuideSoft to quickly adapt, resulting in its First Staffing Placement and a shift away from its Training and Room Rental business to temporary staffing.
Name Change
GuideSoft disenfranchises, changes name to Knowledge Services
Creating dotStaff™ to Transform Staffing Efficiency
Experiencing the temporary staffing onboarding inefficiencies and pricing challenges large organizations experience, GuideSoft conceived, designed, and built dotStaff™ as a “Staffing Optimization Solution”.
Expanding into Fortune 500 Organizations
GuideSoft was awarded contracts and deployed its dotStaff solution into multiple Fortune 500 companies.
Launching dotStaff, LLC
dotStaff, LLC was formed, creating GuideSoft’s first affiliated business unit.
Shifting Focus to Serving the Public Sector
In spite of its continued Fortune 500 expansion (which included Roche, Praxair, Key Bank, Omnicare, Papa Johns, Pharmerica, Polo Ralf Lauren, Hil-Rom, and others,) GuideSoft made strategic decision to shift its focus from private sector to serving those who serve others within the public domain.
Securing the First State Government MSP/VMS Contract
GuideSoft is awarded its first state government MSP/VMS contract.
Contract Expansions
Focus shifts away from private sector to better align with a goverment foucs. Major wins in the MSP contract space.
First Survey Contract
Knowledge Services wins their first Survey Contract, marking a major achievement.
Becoming the Largest Government MSP/VMS Provider
Winning its 12th state government MSP/VMS contract, GuideSoft becomes the largest MSP/VMS provider to government.
Pursuing FedRAMP Authorization for dotStaff™
With an alarming growth in data breaches, GuideSoft made the strategic decision to pursue FedRAMP authorization of its dotStaff VMS.
FedRAMP Status
Knowledge Services receives FedRAMP Ready Authorization for proprietary software, dotStaff.
Laying the Foundation for StateRAMP
GuideSoft conceives of, begins building out the StateRAMP model, secures StateRAMP domain url addresses, business cards, etc. and introduces the idea to state government leaders.
StateRAMP.org Begins
Joe Bielawski, Julie Bielawski, and JR Sloan, the State of Arizona CIO, meet in the Arizona Strategic Enterprise Technology (ASET) offices discussing StateRAMP as a Public-Private Partnership. StateRAMP holds its first Steering Committee meeting represented by government CIOs, CISOs, CPOs, Privacy Officers, 3PAOs, and industry CSPs. The decision was made to formerly establish StateRAMP as a government managed, 501(c)6 Not-for-Profit organization.
Investing in Our Future with Crosspoint Center
GuideSoft purchases it corporate headquarters building (Crosspoint Center) and, throughout COVID, conducts an extensive building remodeling project.
Awarded StateRAMP PMO Contract
GuideSoft is awarded the StateRAMP Program Management Office (PMO) contract.
Opening the Crosspoint Center Headquarters
GuideSoft completes its corporate headquarters remodel, christening “Crosspoint Center” as its new home.
The Vision for RAMPxchange
Enduring the FedRAMP authorization challenges, RAMPxchange, a secure, on-line cybersecurity and risk management marketplace providing both public and private sector organizations services supported access to vetted and proven suppliers was conceived and development began.
Cybersecurity Focus
The Cybersecurity Advisory practice area formed for Knowledge Services.
Celebrating 30 Years of Service
GuideSoft celebrates its 30-year anniversary with a black-tie gala
Forming Knowledge Business Services
Transitioning to a “family of businesses”, Knowledge Business Services, was formed to provide “shared services” including accounting, finance, marketing, talent management, IT and infosec, etc. to support Knowledge Services, RAMPxchange, RAMPQuest, The Club Coworking, and Crosspoint Center.
RAMPxchange Launch
The launch of the new brand, RAMPxchange, Inc. RAMPxchange simplifies how organizations discover, evaluate, and acquire compliant cybersecurity products and services—reducing complexity, accelerating decisions, and helping organizations close critical gaps faster.
GovRAMP Name Change
StateRAMP changes its name to GovRAMP, marking a major change to support all Government cybersecurity.
Launching RAMPQuest
RAMPQuest, Inc.—the GovRAMP PMO and a cybersecurity advisory firm—was created and launched as its own standalone brand.
Continuing the Journey of Service
Our “Serving Those Who Serve Others” Journey Continues.
What Guides Us
Serving Those Who Serve Others
At Knowledge Business Services, our mission is simple and deeply personal. We exist to support organizations and individuals who dedicate their work to serving others. Everything we do is grounded in empathy, partnership, and a commitment to making their work easier, stronger, and more impactful.
To Boldly Challenge How Service, Technology, and Information Shape the Future
We believe the future belongs to organizations willing to rethink what’s possible. We challenges traditional approaches to service, technology, and information, helping organizations evolve with confidence and purpose.
Our Values
Grow with a Company That Puts People First
At KBS, we believe in developing people through trust, opportunity, and shared purpose. We create spaces for continuous learning, collaboration, and growth across all our brands.
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