--- title: About Us description: Knowledge Business Services supports our family of brands by providing shared services, fostering growth, integrity, and impactful partnerships. --- [![KBS Logo](https://knowledgebusinessservices.com/hs-fs/hubfs/KBS%20Logo.webp?width=156&height=50&name=KBS%20Logo.webp "KBS Logo")](https://knowledgebusinessservices.com/?hsLang=en) [![KBS Logo](https://knowledgebusinessservices.com/hs-fs/hubfs/KBS%20Logo.webp?width=156&height=50&name=KBS%20Logo.webp "KBS Logo")](https://knowledgebusinessservices.com/?hsLang=en) - [About Us](https://knowledgebusinessservices.com/about-us) - [Careers](https://knowledgebusinessservices.com/careers) - [Knowledge Services](https://knowledgeservices.com/) - [RAMPxchange](https://rampxchange.com/) - [RAMPQuest](https://rampquest.com/) - [The Club Coworking](https://theclubcoworking.com/) More results - [About Us](https://knowledgebusinessservices.com/about-us) - [Careers](https://knowledgebusinessservices.com/careers) - [Knowledge Services](https://knowledgeservices.com/) - [RAMPxchange](https://rampxchange.com/) - [RAMPQuest](https://rampquest.com/) - [The Club Coworking](https://theclubcoworking.com/) [Buy Now](https://www.hubspot.com/) About Us # A Family of Brands with a Shared Heart ## Built on Service. Guided by Purpose. Knowledge Business Services (KBS) exists to support organizations that serve others. We are a family of mission-driven brands united by a belief that people come first — and that meaningful work starts with trust, integrity, and partnership. ![About Us - Joe and Julie](https://knowledgebusinessservices.com/hubfs/KBS%20Website%20Wireframe%20-%20For%20Review%20(3).svg) Our History ## Learn how it all startedand where we are today. 1994 ### GuideSoft Incorporates Guidesoft (Guiding Software) incorporates, designs and develops “Big Box” kiosk-based directional software. 1994 1995 ### Franchise Agreement GuideSoft, Inc. signs Knowledge Development Centers (KDC) “Rentable Training Facility” franchise Agreement with Tony & Dana Wells, Columbus, OH  1995 1996 ### Business Opens GuideSoft, Inc., dba Knowledge Development Centers is open for business with first rental revenue ($6,000) from Blackbaud, Inc. 1996 1997 ### First Team Member GuideSoft, Inc. hires the first Team Member to officially join the company.  1997 2000 ### Becoming a Leader in IT Training GuideSoft becomes Oracle’s largest Americas training Partner and Indiana’s largest provider of IT training including Microsoft, Oracle, Lotus, SAS Institute, Sybase, Informix, Cisco and others. 2000 2002 ### Adapting Through Change and Entering Staffing 9/11 and the "dotcom bust" forced GuideSoft to quickly adapt, resulting in its First Staffing Placement and a shift away from its Training and Room Rental business to temporary staffing. 2002 2002 ### Name Change GuideSoft disenfranchises, changes name to Knowledge Services 2002 2003 ### Creating dotStaff™ to Transform Staffing Efficiency Experiencing the temporary staffing onboarding inefficiencies and pricing challenges large organizations experience, GuideSoft conceived, designed, and built dotStaff™ as a “Staffing Optimization Solution”. 2003 2004 ### Expanding into Fortune 500 Organizations GuideSoft was awarded contracts and deployed its dotStaff solution into multiple Fortune 500 companies. 2004 2005 ### Launching dotStaff, LLC dotStaff, LLC was formed, creating GuideSoft’s first affiliated business unit. 2005 2006 ### Shifting Focus to Serving the Public Sector In spite of its continued Fortune 500 expansion (which included Roche, Praxair, Key Bank, Omnicare, Papa Johns, Pharmerica, Polo Ralf Lauren, Hil-Rom, and others,) GuideSoft made strategic decision to shift its focus from private sector to serving those who serve others within the public domain. 2006 2008 ### Securing the First State Government MSP/VMS Contract GuideSoft is awarded its first state government MSP/VMS contract. 2008 2009 ### Contract Expansions Focus shifts away from private sector to better align with a goverment foucs. Major wins in the MSP contract space.  2009 2013 ### First Survey Contract Knowledge Services wins their first Survey Contract, marking a major achievement.  2013 2017 ### Becoming the Largest Government MSP/VMS Provider Winning its 12th state government MSP/VMS contract, GuideSoft becomes the largest MSP/VMS provider to government. 2017 2018 ### Pursuing FedRAMP Authorization for dotStaff™ With an alarming growth in data breaches, GuideSoft made the strategic decision to pursue FedRAMP authorization of its dotStaff VMS. 2018 2019 ### FedRAMP Status  Knowledge Services receives FedRAMP Ready Authorization for proprietary software, dotStaff.  2019 2019 ### Laying the Foundation for StateRAMP GuideSoft conceives of, begins building out the StateRAMP model, secures StateRAMP domain url addresses, business cards, etc. and introduces the idea to state government leaders. 2019 2020 ### StateRAMP.org Begins Joe Bielawski, Julie Bielawski, and JR Sloan, the State of Arizona CIO, meet in the Arizona Strategic Enterprise Technology (ASET) offices discussing StateRAMP as a Public-Private Partnership.  StateRAMP holds its first Steering Committee meeting represented by government CIOs, CISOs, CPOs, Privacy Officers, 3PAOs, and industry CSPs.  The decision was made to formerly establish StateRAMP as a government managed, 501(c)6 Not-for-Profit organization. 2020 2020 ### Investing in Our Future with Crosspoint Center GuideSoft purchases it corporate headquarters building (Crosspoint Center) and, throughout COVID, conducts an extensive building remodeling project. 2020 2021 ### Awarded StateRAMP PMO Contract GuideSoft is awarded the StateRAMP Program Management Office (PMO) contract.  2021 2021 ### Opening the Crosspoint Center Headquarters GuideSoft completes its corporate headquarters remodel, christening “Crosspoint Center” as its new home. 2021 2022 ### The Vision for RAMPxchange Enduring the FedRAMP authorization challenges, RAMPxchange, a secure, on-line cybersecurity and risk management marketplace providing both public and private sector organizations services supported access to vetted and proven suppliers was conceived and development began. 2022 2023 ### Cybersecurity Focus The Cybersecurity Advisory practice area formed for Knowledge Services.  2023 2024 ### Celebrating 30 Years of Service GuideSoft celebrates its 30-year anniversary with a black-tie gala 2024 2025 ### Forming Knowledge Business Services Transitioning to a “family of businesses”, Knowledge Business Services, was formed to provide “shared services” including accounting, finance, marketing, talent management, IT and infosec, etc. to support Knowledge Services, RAMPxchange, RAMPQuest, The Club Coworking, and Crosspoint Center. 2025 2024 ### RAMPxchange Launch The launch of the new brand, RAMPxchange, Inc. RAMPxchange simplifies how organizations discover, evaluate, and acquire compliant cybersecurity products and services—reducing complexity, accelerating decisions, and helping organizations close critical gaps faster. 2024 2025 ### GovRAMP Name Change StateRAMP changes its name to GovRAMP, marking a major change to support all Government cybersecurity.  2025 2025 ### Launching RAMPQuest RAMPQuest, Inc.—the GovRAMP PMO and a cybersecurity advisory firm—was created and launched as its own standalone brand. 2025 2026 and Beyond ### Continuing the Journey of Service Our “Serving Those Who Serve Others” Journey Continues. 2026 and Beyond ## What Guides Us Our Mission ### Serving Those Who Serve Others At Knowledge Business Services, our mission is simple and deeply personal. We exist to support organizations and individuals who dedicate their work to serving others. Everything we do is grounded in empathy, partnership, and a commitment to making their work easier, stronger, and more impactful. Our Vision ### To Boldly Challenge How Service, Technology, and Information Shape the Future We believe the future belongs to organizations willing to rethink what’s possible. We challenges traditional approaches to service, technology, and information, helping organizations evolve with confidence and purpose. ### Our Values Knowledge Integrity Service Innovation ## Grow with a Company That Puts People First At KBS, we believe in developing people through trust, opportunity, and shared purpose. We create spaces for continuous learning, collaboration, and growth across all our brands. [Join Our Team](https://careers-kbs.icims.com/jobs/intro?hashed=-435745347&mobile=false&width=2103&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240) ![KBS Website Wireframe - For Review (2)](https://knowledgebusinessservices.com/hubfs/KBS%20Website%20Wireframe%20-%20For%20Review%20(2).svg) #### ![KBS White](https://knowledgebusinessservices.com/hs-fs/hubfs/KBS%20White.webp?width=152&height=50&name=KBS%20White.webp) Knowledge Business Services is a family of brands united by service, supporting organizations through trusted expertise and meaningful partnership. Get to Know Us - [About us](https://knowledgebusinessservices.com/about-us) - [Join our team](https://knowledgebusinessservices.com/careers?hsLang=en) Our Brands - [Knowledge Services](https://knowledgeservices.com/) - [RAMPxchange](https://rampxchange.com/) - [RAMPQuest](https://rampquest.com/) - [The Club Coworking](https://knowledgebusinessservices.com/www.theclubcoworking.com?hsLang=en) Copyright © 2026 Knowledge Business Services